Owner: Janneke WIjma
Mulderstraat 21, 5855 CD, Well, The Netherlands
Telephone number: 0031478 – 56 21 25
With no hearing: 0031646590622
From Monday to Friday from 9 a.m. to 5 p.m.
E-mail address: info (at) incosi.com
Chamber of Commerce number: 61828009
VAT number: NL166381251B01
If, in your opinion, a complaint is not adequately resolved or processed by us, then you as a consumer have the possibility to submit the complaint / dispute to the Disputes Committee (www.sgc.nl).
Thuiswinkel.org guarantees the fulfillment of the binding recommendations of the Geschillencommissie Thuiswinkel by its members, unless the member decides to submit the binding opinion within two months after sending it for review to the court. This guarantee revives if the binding advice has been maintained after review by the court and the judgment that shows this has become final and conclusive. Up to an amount of € 10,000 per binding advice, this amount is paid by Thuiswinkel.org to the consumer. For amounts greater than € 10,000, – per binding advice, € 10,000 will be paid out. For the multiple Thuiswinkel.org has a best effort obligation to ensure that the member complies with the binding advice.
The application of this guarantee requires that the consumer makes a written appeal to Thuiswinkel.org and that he transfers his claim on the entrepreneur to Thuiswinkel.org. If the claim on the entrepreneur amounts to more than € 10,000, the consumer is offered to transfer his claim in so far as it exceeds the amount of € 10,000, – to Thuiswinkel.org, after which this organization pays the payment in its own name and costs. in court will ask for satisfaction to the consumer.
European Online Dispute Platform (ODR)
If you have a problem with products or services that have been purchased online, you can use the ODR to request alternative dispute resolution. You can only use this if you live in the EU and the entrepreneur is also based in the EU. You reach the ODR via this link.