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Complaint handling

If you have a complaint or a question about our products or services, you can do the following to inform us:

– via the contact form
– by telephone on 0031 – 478 – 56 21 25 during opening hours (working days from 9 am to 5 pm)
– by letter to
Incosi Collections
Mulderstraat 21
5855 CD Well, The Netherlands

We will respond to the complaint as soon as possible but no later than within 14 days.

It is advisable to properly describe a complaint and, where possible, provide it with photographs that clearly show the problem.
A complaint is well founded if it is not caused by:
– incorrect assembly / treatment
– damage by intent / negligence
– incorrect use or negligent maintenance
– normal wear and tear

Disputes committee
If, in your opinion, a complaint is not adequately resolved or processed by us, then you as a consumer have the possibility to submit the complaint / dispute to the Disputes Committee (

European Online Dispute Platform (ODR)
If you have a problem with products or services that have been purchased online, you can use the ODR to request alternative dispute resolution. You can only use this if you live in the EU and the entrepreneur is also based in the EU. You reach the ODR via this link.

The legal guarantee applies. Legal guarantee means that a product is or must do what a consumer can expect in all reasonableness. The standard warranty period is 1 year – without prejudice to the statutory rights – after delivery date. After reporting, we will process the complaint and assess it on the basis of the information provided. Where necessary, we will request additional information (eg photos). If the complaint is well-founded, we will propose a suitable solution.

Incosi Collections
E-mail: info (at) incosi (dot) com
Mulderstraat 21
5855 CD Well
Telephone: +31 (0) 478 56 21 25

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Would you like to know more about the background of Incosi Collections? You read it here.